Política de reembolso

REFUND POLICY

At LORIAN, we want you to be completely satisfied with your purchase.

RETURNS

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Have all original tags attached.
• Be accompanied by proof of purchase.

To start a return, please contact us at:

teamlorian@gmail.com

Please do not send your order back without contacting us first. We will provide you with the appropriate return instructions based on your order.

Returns sent without prior authorization may not be accepted.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery by emailing:

teamlorian@gmail.com

Please include:

• Your order number
• Photos of the item
• Photos of the packaging

We will evaluate the issue and provide an appropriate solution.

NON-RETURNABLE ITEMS

We do not accept returns for:

• Gift cards
• Final sale items
• Personalized products

EXCHANGES

The fastest way to exchange an item is to request a return (if eligible) and place a new order.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

teamlorian@gmail.com